Problem 1: I cannot join the meeting.
If you are having trouble joining a meeting, try the following:
- Enter the meeting as a guest user by entering in your first and last name in the guest field.
- Select the help link on the meeting login page. This takes you to the test meeting connection page, where you can verify that your computer meets all necessary requirements. If you do not pass the test, the page will give you instructions for what you need to do.
- Make sure your browser’s pop-up blocker is not blocking your meeting window.
- You may be using a proxy server. To resolve this in Internet Explorer, select tools > Internet options > advanced tab. Then enable the setting “use HTTP 1.1 through proxy connections.” After doing this, clear your cookies, close all browser windows and attempt to re-enter the meeting.
Problem 2: The meeting’s audio is not available.
- Verify that your computer speakers are on and your computer’s volume is at an audible level.
- Check to ensure you have not muted the meeting audio. (Check that the speaker icon is still green.)
Problem 3: Other users cannot hear me when I speak.
- Verify that you have been granted speaking rights. (Check to see if the microphone icon appears in you menu bar at the top).
- Select the audio setup wizard to determine microphone functionality.
Problem 4: I have been granted rights to speak, but no one can hear me.
If you are having trouble sharing your voice, try the following:
- Make sure your computer microphone is not muted.
- Run through the audio setup wizard. To do this, select Meeting > Audio Setup Wizard. The wizard guides you through five steps to tune your computer for optimal VoIP.